Terms of service

These terms govern your use of marengohealth.com and of the services offered anywhere in Canada by Marengo Inc. (“Marengo”, “we”). By using the site, registering for a class or buying a coaching package, you accept them. Some services come with additional terms, such as the class waiver or the terms shown at checkout; where they conflict with these terms, the more specific terms apply.

What Marengo does

Marengo brings fitness into residential buildings. We recruit and vet certified fitness professionals, organize group classes in partner buildings, and offer residents personal coaching packages through building portals on this site. The trainers who deliver our services are independent contractors engaged by Marengo; Marengo organizes and manages the services.

Your building

Classes and portals at your building are offered under an agreement between Marengo and the building’s owner or manager. The owner and the property manager make space available but do not provide, supervise or control the fitness services and are not responsible for them. Questions about a class or a coaching package go to Marengo, not to building staff. If the agreement with your building ends, classes there end too, and we will tell you what happens to any active coaching package.

Group classes

• Registration is required for every class, through the link shared by your building or by Marengo. Spots are limited and assigned in order of registration; a waitlist may apply.
• Before your first class you must complete the registration form, sign the liability waiver and answer the health questionnaire (PAR-Q) truthfully. If your health changes, tell us and your instructor before your next class.
• If you can no longer attend, let us know as early as possible so your spot can go to someone on the waitlist.
• Bring what the class description asks for, such as your own mat, water and suitable shoes. Equipment is not provided unless the description says so.
• An instructor may adapt or stop an exercise, or ask a participant to sit out, for safety reasons. We may cancel or reschedule a class because of low registration, instructor illness, building access or other circumstances, and will tell registered participants as early as we can.

Coaching packages and payments

• What each package includes, its price and applicable taxes, and its renewal and cancellation terms are shown before you pay. Payments are processed securely by our coaching platform and payment processor.
• You can cancel a monthly package online at any time, as described at checkout.
• Sessions are scheduled with your coach, and rescheduling and late-cancellation rules are set out in your package.
• Nothing in these terms limits the rights you have under the consumer protection law of your province or territory, including any right to cancel or to a refund.

Health and safety

Physical activity involves risks. Consult a physician before starting if you have any doubt about your health, work at your own pace, and stop and tell your instructor or coach if you feel pain, dizziness or discomfort. Our trainers provide fitness instruction, not medical advice, diagnosis or treatment. Participation in classes and coaching is also governed by the waiver you sign.

Photos and videos

Photos or videos may be taken during classes and events, as described in the media consent in the class waiver. If you prefer not to appear, tell the instructor at the start of the class.

Conduct

Treat instructors, coaches, other residents and building staff with respect, follow your building’s rules and your instructor’s safety instructions, and use the spaces and equipment with care. We may refuse or end the participation of anyone who puts others at risk or behaves abusively.

Using this website

When you submit a form, you confirm the information is accurate and yours to share. We use it as described in the privacy policy. A trainer application creates no employment or contractor relationship; engagements are made only under separate written contracts. Do not use the site to send spam, probe or disrupt its infrastructure, or misrepresent who you are.

Content and trademarks

The site’s content and design, our programs, and the Marengo name and logo belong to Marengo. You may not reuse them commercially without our written permission.

Limitation of liability

The site is provided as-is, and we make reasonable efforts to keep its information current. To the extent permitted by law, Marengo is not liable for indirect or consequential damages arising from the use of the site or the services. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including, in Québec, liability for bodily or moral injury, or any right you have as a consumer.

Governing law

If you are a consumer, these terms are governed by the laws of the province or territory where you live and the federal laws of Canada that apply there, and you may bring any dispute before the courts of that province or territory. In every other case, they are governed by the laws of Québec and the federal laws of Canada that apply there, and disputes belong to the courts of the judicial district of Montréal.

Language

These terms are available in English and in French.

Changes

We may update these terms; the date above shows the current version. Material changes will be highlighted on this page, apply from the date they are published and do not change a package you have already paid for.

Questions: admin@marengohealth.com